Return, Refund, and Cancellation Policy

At Kapda Factory, we strive to ensure a smooth shopping experience for our customers. Please read our policies carefully before making a purchase.

Return Policy

We accept returns within 7 days of delivery under the following conditions:

• The product must be in its original packaging with all tags intact.
• Items must be unused and undamaged.
• The return shipping cost will be borne by the customer.

To initiate a return, don’t hesitate to contact our customer support team with your order details. Once we verify the return request, we will provide further instructions.

Refund Policy

Upon receiving and inspecting the returned item, we offer the following refund options:

• Full Refund to the original payment method.
• Store Credit for future purchases.
• Exchange for a different size or product.

Refunds will be processed within 15 days after approval. Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.

Cancellation Policy

Customers may cancel their orders before shipping. If the order is already shipped, it cannot be canceled, and the return policy will apply.

• A cancellation fee of ₹10 will be deducted from the refund amount.
• To cancel an order, contact our customer support team as soon as possible with your order details.

For any further queries, feel free to reach out to us at Contact Us page.